February 10
2010 Update: Software as a Service
Jeff Kaplan
Managing Director
THINKstrategies
Forefront Meeting Center
Waltham, Mass.
It's easy to predict that "software as a service" (SaaS) will have
a profound impact on the technology world—some day. The much
harder question that managers face is: When? When should we make
strategic investments, restructure our service offerings, hire
people with new skills... the questions go on and on.
To help zero in on the answers, we've recruited Jeff Kaplan of
THINKstrategies, one of the SaaS world's leading experts, as our
guest speaker for the Feb. 10 First Wednesday breakfast meeting.
(...more)
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November 9 - 10, 2010
"The Voice of the Customer"
The Fourth Annual First Wednesday Conference
The International
Bolton, Mass.
If you'd like to explore the latest and smartest concepts for building
a more engaged, loyal, and enthusiastic customer base, we've created an
event you'll love: Our annual "Voice of the Customer"
conference and post-conference workshops.
We're recruiting speakers and building our program now, so let us
know if you have a session topic you'd like us to include.
For a look at our 2009 program, click
here.
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Calendar
November 9 - 10, 2010
"The Voice of the Customer" Retreat
A day devoted to discussions of leading-edge
concepts in customer satisfaction and post-sale relationships.
February 10
2010 Update: Software as a Service
April 7
TBD
June 2
TBD
September 22
TBD
December 1
TBD
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Archives
"Defending the Maintenance Value Proposition"
June 3, 2009
Presenter: Neil Baron
Managing Director, ATMI
"Services Marketing Under the Radar"
April 1, 2009
Presenter: Tim Ozirsky
Sr. Marketing Manager, Kronos
"More Budget, More Resources"
December 3, 2008
Presenters:
Vicki Ann Frawley
Vice President of Operations, Target Software/Blackbaud
Michelle O'Connell
Client Services Manager, Eagle Investments Systems
"The Voice of the Customer 2008"
October 7, 2008
Speaker bios and presentation abstracts.
"Personalizing the Support
Relationship"
September 10, 2008
Presenter: Roger Melanson
Principal, Unifund
"Here, There Are No Dead-End Jobs"
August 6, 2008
Presenter: Ernie Racine
Senior Manager of Technical Support, The Mathworks
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