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February 10
2010 Update: Software as a Service

Jeff Kaplan
Managing Director
THINKstrategies

Forefront Meeting Center
Waltham, Mass.

It's easy to predict that "software as a service" (SaaS) will have a profound impact on the technology world—some day. The much harder question that managers face is: When? When should we make strategic investments, restructure our service offerings, hire people with new skills... the questions go on and on.

To help zero in on the answers, we've recruited Jeff Kaplan of THINKstrategies, one of the SaaS world's leading experts, as our guest speaker for the Feb. 10 First Wednesday breakfast meeting.   (...more)


November 9 - 10, 2010
"The Voice of the Customer"

The Fourth Annual First Wednesday Conference
The International
Bolton, Mass.

If you'd like to explore the latest and smartest concepts for building a more engaged, loyal, and enthusiastic customer base, we've created an event you'll love: Our annual "Voice of the Customer" conference and post-conference workshops.

We're recruiting speakers and building our program now, so let us know if you have a session topic you'd like us to include.

For a look at our 2009 program, click here.



The Producers




Fred Van Bennekom
Principal
Great Brook Consulting




Jeffrey Tarter
Executive Director
Association of Support Professionals



Phil Verghis
Principal
The Verghis Group


Calendar

November 9 - 10, 2010
"The Voice of the Customer" Retreat
A day devoted to discussions of leading-edge concepts in customer satisfaction and post-sale relationships.

February 10
2010 Update: Software as a Service

April 7
TBD

June 2
TBD

September 22
TBD

December 1
TBD


Archives

"Defending the Maintenance Value Proposition"
June 3, 2009
Presenter: Neil Baron
Managing Director, ATMI


"Services Marketing Under the Radar"
April 1, 2009
Presenter: Tim Ozirsky
Sr. Marketing Manager, Kronos


"More Budget, More Resources"
December 3, 2008
Presenters:
Vicki Ann Frawley
Vice President of Operations, Target Software/Blackbaud

Michelle O'Connell
Client Services Manager, Eagle Investments Systems


"The Voice of the Customer 2008"
October 7, 2008
Speaker bios and presentation abstracts.


"Personalizing the Support Relationship"
September 10, 2008
Presenter: Roger Melanson
Principal, Unifund


"Here, There Are No Dead-End Jobs"
August 6, 2008
Presenter: Ernie Racine
Senior Manager of Technical Support, The Mathworks