December 3
More Budget, More Resources
Speakers TBD
Forefront Meeting Center
Waltham, Mass.
Could you do a better job with more cash and more headcount?
Well, here's your chance to hear the latest "best practices"
in making a budget committee presentation much more persuasive.
(...more)
|
|
|
November 3, 2009
"The Voice of the Customer"
The Third Annual First Wednesday Conference
The International
Bolton, Mass.
Watch this space for details—
we're putting together a great
program for the 2009 First Wednesday conference, and we'd love to
hear from anyone who wants to participate.
|
|
|
|
|
|
Calendar
December 3
"More Budget, More Resources"
How to convince top management to invest in
support and services.
February 4
"The Great Net Promoter Debate"
What can a single customer satisfaction score
tell you about support quality?
April 1
"Services Marketing 101"
What works, what doesn't work.
June 3
"Maintenance Renewal Metrics"
What you measure is usually what you get.
September 16
"Channel Models for Support & Services"
The big question: Who owns the customer
relationship?
November 3
"The Voice of the Customer" Retreat
A day devoted to discussions of leading-edge
concepts in customer satisfaction and post-sale relationships.
December 2
"More Budget, More Resources"
Our annual session devoted to ideas for
building a stronger business case for support.
|
|
|
|
|
