In this workshop, Naomi Karten will provide recommendations, guidelines and examples to highlight the key factors that contribute to (or hinder) SLA success. This workshop will increase your confidence in your ability to establish and manage new SLAs, evaluate and strengthen existing SLAs, identify and resolve flaws in current or planned SLA projects, and lead successful SLA efforts.

Here’s what you’ll learn during the workshop:

• Learn the most common flaws in creating and managing SLAs and how to avoid them
• Understand the key elements that well-written SLAs include
• Identify criteria for critiquing an SLA
• Learn how to avoid ambiguities that lead to later problems
• Gain insight into crucial details that are often overlooked

Naomi Karten is a prolific speaker and writer who has delivered seminars and presentations to more than 100,000 people worldwide. Her handbook, How to Establish Service Level Agreements, is an influential industry classic that has helped numerous companies establish successful SLA programs.

Register

(please select WK#5 on the registration form)