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Fred Van Bennekom
Principal
Great Brook Consulting
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Survey design workshops—Hands-on advice for
fine-tuning your customer satisfaction metrics.
Turnkey customer research—Custom survey design,
implementation, and analysis.
Operations strategies—How to turn customer
feedback into actionable product decisions.
Author—"Customer Surveying: A Guidebook
for Service Managers"
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Jeffrey Tarter
Executive Director
Association of Support Professionals
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ASP membership—Research reports on support
and services topics; other member benefits.
Services marketing workshops—Growth
strategies for technology services marketers.
Web support assessments—"The Ten Best Web
Support Sites" awards; custom site analysis.
Expert witness—Litigation support for
service and support disputes.
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Phil Verghis
Principal
The Verghis Group
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Management consulting— Strategy advice and
mentoring programs for service and support executives.
Keynotes and workshops—
Top-rated presenter
on strategy and global support.
Support center assessments—for external,
internal, or university support centers.
Author—"The Ultimate Customer Support
Executive"
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Testimonials
"Timely, relevant, and interactive..."
—Dave Heaton, Autodesk Consulting
"Very open and thought-provoking."
—Paul Ayers, Grace Construction Products
"An intimate group of peers."
—Roberta Lemay, Jabra
"In line with the pulse of the industry."
—Rich Talbot, CambridgeSoft
"A great way to learn about best practices."
—Michael Levinger, Concordant
"Very open and willing to share experiences."
—Melissa George, Service Innovation
"The contact with attendees is priceless."
—Tim Ozirsky, Kronos
"Specific ideas that I want to apply to my own business."
—Dennis Murray, Nuance Communications
"The roundtable is a gem."
—Tom Sweeny, ServiceXRG
"Real business problems that I'm trying to solve."
—Renee Bochman, Endeca
"Free of sales pitches and promotions."
—Curt Braverman
"Empowering."
—Roger Melanson, Unifund
"Helped us create new support offerings."
—Fran Bates, CambridgeSoft
"A great opportunity to hear industry leaders."
—Scott Landry, Akamai
"Nice to discuss customer strategy with others."
—Ralph Verrilli, Vistagy
"An excellent forum—I've gained terrific insights."
—Scott Hardy, I-many
"A consistently positive experience."
—Richard Reiter, Amerivault
"Helped me connect with another company that was implementing the same
CRM system as us—a tremendously beneficial contact."
—Daniel Reese, Deltek
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